To help you get answers quickly, we’ve compiled a list of frequently asked questions. If you can’t find the answer to your query here, we’d be happy to help. Get in touch now.

About our Website

Do you remove properties from your website once they have been let?

No, we put Let Agreed on the properties.

Do you advertise flat shares and single rooms?

Yup, just click the link on the accommodation page to see our current selection of single rooms and flat shares.

About our Properties

What furniture do you provide?

All our properties are fully furnished. Bedrooms have a bed, desk, chair, wardrobe, chest of drawers and curtains or blinds as standard. We also supply sofas, a coffee table, white goods and oven as minimum.

You will however need to provide your own bedding, cutlery and pots/pans.

For the individual spec for each property, please contact us.

Can I get broadband internet access?

Yes, but it’s your responsibility as the tenant to get connected and pay the monthly bills.

Will I need a parking permit?

Yes, in the following areas

• Broomhill
• Crookesmoor
• Ecclesall Road Area
• City Centre

Visit the Sheffield City Council website for more information.

Can I fix a lock on my bedroom door?

No, this isn’t allowed under any circumstances so it’s important that you know and trust the people you will be sharing with.

What safety features are there?

All properties are supplied with dry powder extinguishers and fire blankets in the kitchens, water extinguishers throughout the property and regularly-tested smoke alarms. All gas appliances are tested annually under the gas safe scheme.

What day is the bin collected?

Please see www.veoliaenvironmentalservices.co.uk. It is vital that, once the bin has been emptied, you move it off the pavement and back onto the property to avoid a fine from the Council.

The Letting Process

How do I arranging a viewing?

Just give us a call or email us to arrange a suitable time. We can meet you at the property or, if you prefer, come to our office and we’ll take you round in the car.

I’ve looked round a property and want to take it. What happens next?

You’ll need to move fast if you want to secure the property as competition can be fierce. We won’t take the property off the market until you have paid your £60.00 administration fee (per person) and deposit. Please note, tenants who re-sign the tenancy and stay on in a property will not need to pay an addittional admin fee.

Deposits

How much will I need to pay?

The deposit is £150.00 per person.

Who holds my deposit during my tenancy?

Your deposit will be held by the Deposit Protection Service, a government approved scheme designed to protect your deposit.

When will I get my deposit back?

Once you have requested your deposit back from the DPS and an amount is agreed, your deposit will be returned to you within 10 calendar days from the DPS.

Rent

How do I pay my rent?

The rent is payable by 3 post-dated cheques (4 months’ rent per cheque)

Tenancy Agreement

What kind of contract will I be signing?

You and your friends will be signing an Assured Shorthold Tenancy Agreement. The agreement is legally binding for the length of the tenancy - usually for 12 months (typically 1st July to 30th June).

You should take care to read and understand it before signing. Please note that if more than one person is named as the tenant the responsibility for the rent is shared.

Moving In and Moving Out

When can I pick up the keys?

You can pick up keys from 1pm on the first day of your tenancy. Please phone the office in advance to make an appointment to pick them up so we can make sure they're here ready for you. If you are unable to make an appointment during our opening hours, please contact us ASAP to make alternative arrangements.

Do you carry out any property inspections?

Yes, at the beginning of your tenancy and at the end of your tenancy. We will only require the lead tenant to be present for these.

Can I leave before the end of my tenancy?

Legally, you cannot terminate the tenancy early. However, with your housemates’ permission you can find a suitable replacement and we can prepare a new tenancy agreement (subject to a charge). We suggest advertising vacancies on accommodationforstudents.com and Facebook.

How do I give notice if I don’t want to renew my tenancy agreement for the following year?

Just send us an email or letter 1 calendar month before 1st November to advise us of your intention to quit the property.

Bills

Do we need to pay council tax?

No, full time students are exempt from paying council tax.

Who is responsible for paying for water, gas, electricity, phone, broadband and TV license?

Tenants are responsible for paying for all utilities unless specified otherwise. At the start of your tenancy you must take meter readings and advise the utility companies of your details.

If you want to keep the phone line, contact the current tenants before the end of their tenancy to try to ensure that the line doesn't get disconnected as BT may charge you £125 to reconnect the line. 

To avoid the hassle of shared bills, we recommend www.glide.uk.com who can supply all your gas, electricity, water, broadband, telephone line and TV licence. As each housemate is billed individually, you only pay your share of the bill.

Do I need to take out any insurance?

Your landlord is responsible for the buildings insurance but you and your housemates will require individual contents insurance. We recommend Endsleigh who are approved by the NUS: www.endsleigh.co.uk

Access Arrangements

What happens if you require access to the property whilst we are tenants?

We will provide at least 24 hours notice to advise you as to when and why we require access. You don’t need to be at the property as we have our own set of keys, however you can choose to be present if you prefer.

Maintenance and Repairs

See our maintenance page to find out what to do if you need to report a fault or maintenance issue at your property.